Health & Welfare

Employee Assistance Program

TELUS Health

Eligible Plan Members and their Dependents can receive benefits through their Employee Assistance Program (EAP) through “TELUS Health”, which provides confidential and professional counselling, community referrals, multimedia resources and online access to hundreds of free articles. The Plan Member and their Dependents can receive short-term counseling from a professional counselor (either in person, over the phone), or through TELUS Health internet site at, or connect via mobile app.


Phone Toll Free

English: 1-877-207-8833
French: 1-877-370-1080 //  TTY: 1-877-371-9978

User ID:   EBFA
Contact Claims Department for Password

     (780) 465-2882 or Toll Free 1-800-268-3649

You can call TELUS Health toll-free any time, 24 hours a day, seven days a week, to speak confidentially with a consultant about work, life and everything in between.  You may also visit your EAP program website which provides hundreds of articles and educational resources such as booklets, toolkits, assessments, podcasts, full-length audio recordings/CDs and more.  TELUS Health also has a free mobile app available exclusively to TELUS Health claimants.  Plan Members can obtain the app on their iPhone, Android, or BlackBerry by searching for “TELUS Health ” on the device.

For more information regarding your EAP services, click here, or read about the services in your  Plan booklet