Health & Welfare
Employee Assistance Program
TELUS Health
Eligible Plan Members and their Dependents can receive benefits through their Employee Assistance Program (EAP) through “TELUS Health”, which provides confidential and professional counselling, community referrals, multimedia resources and online access to hundreds of free articles. The Plan Member and their Dependents can receive short-term counseling from a professional counselor (either in person, over the phone), or through TELUS Health internet site at one.telushealth.com, or connect via mobile app.
Contact
Phone Toll Free
English: 1-877-207-8833
French: 1-877-370-1080 // TTY: 1-877-371-9978
Website
one.telushealth.com
User ID: EBFA
Contact Claims Department for Password
(780) 465-2882 or Toll Free 1-800-268-3649
You can call TELUS Health toll-free any time, 24 hours a day, seven days a week, to speak confidentially with a consultant about work, life and everything in between. You may also visit your EAP program website which provides hundreds of articles and educational resources such as booklets, toolkits, assessments, podcasts, full-length audio recordings/CDs and more. TELUS Health also has a free mobile app available exclusively to TELUS Health claimants. Plan Members can obtain the app on their iPhone, Android, or BlackBerry by searching for “TELUS Health ” on the device.
For more information regarding your EAP services, click here, or read about the services in your Plan booklet.
